Please check that you have ordered correctly and received the right products as soon as they arrive.Please note that restrictions to exchange or refund do apply to certain products. RefundsUnder the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your order and request a refund within seven days of receiving the goods. To cancel, you must contact us within seven working days of delivery of your order. You must not use your items and must return them unopened and in the original packaging. A refund of the cost of the goods, excluding carriage charges, will be sent to you within 30 days. ExchangeIf you have ordered the incorrect goods in error, we will replace them providing they are returned unused, but this will incur a postal charge. It is important to us that you are satisfied with our service. If you need to return goods to us for any reason more than seven days after receipt, we will issue you a credit note for the value of the goods, excluding carriage charges, providing that the goods are unused and in good condition, at the management’s discretion. Please contact us before attempting to return any goods. Loss or DamageOccasionally goods may be lost or damaged in transit. We will send a replacement order when this occurs, but we might need you to provide photographs or collect the damaged item from you so we can provide proof for our carrier claims. In all cases we must be informed of non-arrival, damage or shortages within seven days of the order being placed otherwise no claim can be made or replacement goods sent.Collection and Delivery Options Click & CollectWe offer click & collect for all items we sell on our website. Please wait until you hear back from us before popping in to our Country Store. LocalYou will receive an email or call from us letting you know which day your goods are being delivered but we are currently delivering the following days:Tuesday: Bridport and EastboundThursday: Bridport and Westbound Prices based on time to travel to destination from John Brights, thanks to Google.DT6 Postcodes are now FREE delivery! Time>5mins>15mins>30mins>45mins>60mins>80minsPrice£0£10£25£35£50£70 Please note, deliveries are kerbside. NationwideOur courier is Abby Logistics. They are currently collecting from us at least twice a week, and parcels are sent on a 2-3 day service. We will contact you to advise when your order leaves us. There have been delays on some routes due to the shortage of drivers. Whilst we make every effort to deliver within the stated timescales we are unable to guarantee. Deliveries are Monday – Friday. Any problems please give us a call.Bulk Order DeliveryIf you are looking to place a bulk order, contact us to organise a delivery and we may be able to offer a better price for your order too!
